PRIVACY POLICY / DATA PROTECTION

 

Responsible for data processing is:

Stefan Sawatzki

Tannenhügel 1

21149 Hamburg

Germany

Tel. +49 40 94780299

Email: sales@biowise-europe.com

 

Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

 

1. Access data and hosting

You can visit our website without providing any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which e.g. contains the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. According to Art. 6 Para. 1 Clause 1 lit. f GDPR(DSVGO)to safeguard our legitimate interests, which outweigh our interests, in the correct presentation of our offer. All access data will be deleted no later than seven days after the end of your visit to the site.

Third party hosting services

As part of processing on our behalf, a third-party provider provides the hosting and presentation services for us. All data that is collected as part of the use of this website or in the forms provided in the online shop as described below is processed on its servers. Processing on other servers only takes place within the scope explained here.

This service provider is located within a country of the European Union or the European Economic Area.

 

2. Data collection and use for contract processing, contacting and opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order or when you contact us (e.g. via the contact form or email). Mandatory fields are marked as such, because in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without their information. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and process your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR(DSVGO).

Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR(DSVGO)by opting to open a customer account, we use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration.

After completion of the contract or deletion of your customer account, your data will be restricted for further processing and after the tax and commercial retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c GDPR(DSVGO) deleted, unless you have expressly prohibited further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR(DSVGO), or we reserve the right to use data beyond that, which is permitted by law and about which we inform you in this declaration. Your customer account can be deleted at any time and either by sending a message to the contact option described in this data protection declaration or by using a function provided in the customer account.

 

3. Data transfer

 To fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR(DSVGO) we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will forward the payment data collected for this to the credit institution commissioned with the payment and, if applicable, the payment service provider commissioned by us or the selected payment service provider to process payments. Some of the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

The same applies to the transfer of data to our manufacturers or wholesalers in the cases in which they take over the shipping for us (drop shipping).

 

Data transfer to shipping service providers

If you have given us your express consent for this during or after your order, we will give you this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR forward your email address and telephone number to the selected shipping service provider so that they can contact you prior to delivery for the purpose of delivery notification or coordination.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address below. After revocation, we will delete the data provided for this, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that, which is permitted by law and about which we inform you in this declaration.

 

United Parcel Service Germany

Goerlitzer Strasse 1

41460 Neuss

Germany

 

Data transfer for age verification

If your order includes goods the sale of which is subject to age restrictions, we use a reliable process that includes a personal identity and age check to ensure that the customer has reached the required minimum age. For this purpose, we use UPS

as carrier for alcoholic beverages exclusively to recipients of legal age and we ensure that suitable mechanisms are in place to prove the age of such recipients. We inform our customers that alcoholic beverages can only be deliverd to persons of legal age.

According to Art. 6 Para. 1 S. 1 lit. f GDPR(DSVGO) to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in ensuring an offer that complies with the protection of minors as well as the legal provisions for the protection of minors.

In this respect, there is no credit check.

After completion of the contract and after the tax and commercial retention periods have expired, your data processed for this purpose will be deleted unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that, which is permitted by law and via which we inform you in this declaration.

 

Data transfer to debt collection companies

To fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR(DSVGO), we pass on your data to a commissioned collection agency, insofar as our payment claim has not been paid despite the previous reminder. In this case, the debt is collected directly from the debt collection company. In addition, the transfer serves to safeguard our legitimate interests in an effective assertion or enforcement of our payment claim according to Art. 6 Para. 1 S. 1 lit. f GDPR.

 

4. Email newsletters and mail advertising

E-mail advertising with registration for the newsletter

If you register for our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR(DSVGO).

You can unsubscribe from the newsletter at any time and either by sending a message to the contact option described below or by using the link provided in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that, which is permitted by law and about which we inform you in this declaration.

 

E-mail advertising without registering for the newsletter and your right to object

If we receive your email address in connection with the sale of a product or service and you have not objected to it, we reserve the right to regularly offer you products similar to those already purchased on the basis of Section 7 (3) UWG to be sent from our range by email. This serves to protect our legitimate interests, which predominate in the context of a balancing of interests, in addressing our customers in advertising.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided in the advertising email, without incurring any costs other than the transmission costs according to the basic tariffs.

 

Postal advertising and your right to object

In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by post. This serves to protect our legitimate interests in a promotional approach to our customers, which predominate in the context of a balancing of interests, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR(DSVGO).

 

5. Integration of the Trusted Shops Trustbadge

To display our Trusted Shops seal of approval and to offer Trusted Shops products for buyers after placing an order, the Trusted Shops Trustbadge is integrated on this website.

This serves to protect our legitimate interests in optimal marketing, which outweigh our interests, by enabling secure shopping in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR(DSVGO). The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str.15C, 50823 Cologne. The trust badge is made available as part of order processing by a CDN provider (Content Delivery Network). Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is ensured. Further information on data protection at Trusted Shops GmbH can be found here.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security anomalies. The log files are automatically deleted at the latest 90 days after creation.

Further personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered for use. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer is already registered for product use is automatically checked using a neutral parameter, the email address hashed using a cryptological one-way function. The e-mail address is converted before being transmitted in this hash value, which cannot be decrypted for trusted shops. After checking for a match, the parameter is automatically deleted.

This is for the fulfillment of our and Trusted Shops ’predominant legitimate interests in the provision of the buyer protection linked to the specific order and the transactional valuation services in accordance with. Art. 6 para. 1 sentence 1 lit. f GDPR(DSVGO) required. Further details, including the contradiction, can be found in the Trusted Shops data protection declaration linked above and in the Trustbadge.

 

6. Cookies and web analysis

In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages, provided you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR(DSVGO).

Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). The duration of the storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted. Every browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:

Microsoft Edge ™ / Safari ™ / Chrome ™ / Firefox ™ / Opera ™

In addition, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration.

 

Use of Google (Universal) Analytics for web analysis

Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR(DSVGO), this website uses Google (Universal) Analytics for the purpose of website analysis. The web analytics service is provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address will be shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. After we have ceased to use Google Analytics and the end of its use, the data collected in this context will be deleted.

Insofar as information is transmitted to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with future effect by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de. This prevents the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.

As an alternative to the browser plugin, you can <a href=""javascript:gaOptout()""> click this link </a> to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is placed on your device. If you delete your cookies, you will be asked to give your consent again.

 

7. Online marketing

Google reCAPTCHA

For the purpose of protecting against misuse of our web forms and against spam, we use the Google reCAPTCHA service in the context of some forms on this website. Google reCAPTCHA is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.de). By checking a manual entry, this service prevents automated software (so-called bots) from performing abusive activities on the website. According to Art. 6 Para. 1 Clause 1 lit. f GDPR(DSVGO) to protect our legitimate interests in protecting our website, which outweigh our interests, in protecting our website from misuse and in a trouble-free presentation of our online presence.

Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, as part of the verification, methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transferred to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA.

There is no reading or saving of personal data from the input fields of the respective form.

Insofar as information is transmitted to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the JavaScript or cookie and relating to your use of the website (including your IP address) and from processing this data by Google by executing it in your browser settings prevent JavaScripts or the setting of cookies. Please note that this can limit the functionality of our website for your use.

Further information on Google's data protection policy can be found here.

 

8. Social media

Use of social plugins from Facebook, using the Shariff solution.

Social buttons from social networks are used on our website.

 This serves to safeguard our legitimate interests in an optimal marketing of our offer, which predominate in the context of a balance of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR(DSVGO). In order to increase the protection of your data when you visit our website, these buttons are not fully integrated as plugins, but only by using an HTML link on the page. This integration ensures that when you visit a page on our website that contains such buttons, no connection is yet established with the servers of the provider of the respective social network.

Click on one of the buttons, a new window of your browser opens and calls up the page of the respective service provider on which you (e.g. after entering your login data) e.g. can press the Like or Share button.

The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options to protect your privacy can be found in the providers' data protection information:

https://www.facebook.com/policy.php

Our online presence on Facebook

Our presence on social networks and platforms serves for better, active communication with our customers and prospects. We provide information there about our products and ongoing special promotions.

When you visit our online presence on social media, your data can be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used to e.g. Place advertisements inside and outside the platforms that are believed to be in your interests. For this purpose, cookies are generally used on your end device. The visitor behavior and the interests of the users are stored in these cookies. According to Art. 6 para. 1 lit. f. GDPR(DSVGO) to protect our legitimate interests, which outweigh our interests, in an optimized presentation of our offer and effective communication with customers and prospects. If you are asked for consent (consent) to data processing by the respective social media platform operators, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 Para. 1 lit. a GDPR(DSVGO).

As far as the aforementioned social media platforms are headquartered in the USA, the following applies: For the USA, the European Commission has passed an adequacy decision. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.

The detailed information on the processing and use of data by the providers on their pages as well as a contact option and your rights and settings options to protect your privacy, in particular options for objection (opt-out), can be found in the privacy policy of the providers linked below. If you still need help with this, you can contact us.

 Facebook: https://www.facebook.com/about/privacy/

The data processing takes place on the basis of an agreement between jointly responsible persons according to Art. 26 GDPR, which you can see here.

Further information on data processing when visiting a Facebook fan page (information on Insights data) can be found here.

Opposition option (opt-out):

Facebook: https://www.facebook.com/settings?tab=ads

 

9. Contact options and your rights

As a data subject, you have the following rights:

    according to Art. 15 GDPR(DSVGO), the right to request information about your personal data processed by us to the extent specified therein;

    According to Art. 16 GDPR(DSVGO), you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;

    According to Art. 17 GDPR(DSVGO), you have the right to request the deletion of your personal data stored by us, unless further processing

        to exercise the right to freedom of expression and information;

        to fulfill a legal obligation;

        for reasons of public interest or

        is necessary to assert, exercise or defend legal claims;

    according to Art. 18 GDPR(DSVGO), the right to request the restriction of the processing of your personal data, provided that

        the accuracy of the data is contested by you;

        the processing is unlawful, but you refuse to delete it;

        we no longer need the data, but you need it to assert, exercise or defend legal claims or

        You have objected to processing in accordance with Art. 21 GDPR(DSVGO);

    According to Art. 20 GDPR(DSVGO), you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;

    according to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.

 

Right to object

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh our interests, you can object to this processing with effect for the future. If the processing takes place for the purposes of direct marketing, you can exercise this right at any time as described above. Insofar as the processing takes place for other purposes, you have a right to object only if there are reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing of the assertion, exercise or defense of Serves legal claims

This does not apply if the processing is done for direct marketing purposes. Then we will no longer process your personal data for this purpose.

 

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

In order to exercise your right of withdrawal, you must provide us (Stefan Sawatzki, Tannenhügel 1, 21149 Hamburg, Germany, sales@biowise-europe.com, phone: +49 40 947 80299) with a clear statement (e.g. a letter sent by post, Fax or email) of your decision to cancel this contract. You can use the attached sample withdrawal form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.

 

Sample withdrawal form

If you want to cancel the contract, please fill out this form and send it back.)

 

- To Stefan Sawatzki, Tannenhügel 1, 21149 Hamburg, Germany, sales@biowise-europe.com

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following

Goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only for notification on paper)

- date

 

(*) Delete where inapplicable.